Refund policy

GlowHouse Return Policy

We want you to love every GlowHouse purchase. If for any reason you don’t—even if you simply change your mind—you may request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it

  • Candles must be unused, unlit, and in new condition

  • Items should be in their original packaging

  • You’ll need your receipt or order number

Candles that have been lit or melted are not eligible for a refund.

How to Start a Return

To start a return, please contact us at info@glowhouseco.com to request a Return Authorization Number (RMA).

Once your return is approved, we will provide:

  • Your RMA number

  • Instructions on how and where to send your package

All returns must be sent to:

GlowHouse / Elemental Product Ventures LLC
Attn: Returns (RMA #________)
1767 Central Park Ave, Suite #307
Yonkers, NY 10710

Important: Items sent back to us without first requesting a return and receiving an RMA will not be accepted.

Unless the product is defective or we made an error, you are responsible for return shipping costs. Refunds apply to the product cost only and do not include original shipping charges.

You can always contact us for any return questions at info@glowhouseco.com.

Damages and Issues

Please inspect your order upon delivery and contact us right away if:

  • Your item is defective

  • Your order arrives damaged

  • You receive the wrong item

We’ll evaluate the issue and, where applicable, replace the item or provide a refund. For damaged/defective items or errors on our part, we will cover or reimburse reasonable return shipping costs.

Exceptions / Non-Returnable Items

We are unable to accept returns for:

  • Candles that have been lit, melted, or partially used

  • Items not in their original condition (e.g., heavily used, damaged by customer misuse)

  • Final sale items or gift cards

If you’re unsure whether your specific item is eligible for return, please reach out to info@glowhouseco.com before sending it back.

Exchanges

The fastest way to get what you want is to:

  1. Request a return and obtain an RMA

  2. Send back the eligible item

  3. Place a new order for the item you want

Once your return is approved and processed, we’ll refund the original item according to this policy.

European Union 14-Day Cooling-Off Period (If Applicable)

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

As above, items must be:

  • In the same condition you received them

  • Unused and unlit

  • In their original packaging

  • Accompanied by proof of purchase

Please contact info@glowhouseco.com to initiate a return and obtain an RMA.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved or denied.

If approved:

  • You’ll be refunded to your original payment method

  • Refunds are typically processed within 10 business days after approval

  • Your bank or card issuer may take additional time to post the refund

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@glowhouseco.com.