Privacy policy

GLOWHOUSE Privacy Policy

Last Updated: 12/07/2025

This Privacy Policy describes how ELEMENTAL PRODUCT VENTURES LLC, doing business as “GlowHouse” ("we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.glowhouseco.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, “you” and “your” refer to any individual using the Services, including customers, website visitors, and others whose information we collect.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operational needs, or legal requirements. When updated, we will:

  • Post the revised Privacy Policy on this page

  • Update the “Last Updated” date

  • Take additional action as required by applicable law

Your continued use of the Services after changes are posted constitutes acceptance of those changes.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources over the past 12 months as described below. The type of information collected depends on how you interact with us.

In addition to the uses outlined below, we may use information to:

  • Communicate with you

  • Provide and improve our Services

  • Comply with legal obligations

  • Enforce our Terms and Conditions

  • Protect our rights, users, and the integrity of our Services

What Personal Information We Collect

The types of personal information we collect depend on your interactions with the Site and Services. “Personal Information” refers to data that identifies, relates to, or can be associated with you.

1. Information We Collect Directly From You

Information you voluntarily provide may include:

  • Basic contact details: name, address, phone number, email

  • Order information: billing address, shipping address, payment confirmation

  • Account information: username, password, security questions

  • Shopping activity: items viewed, added to cart, or saved

  • Customer support communications: messages sent through the Site or via email

  • Form submissions: any additional information you provide through website forms

Some Services require you to provide certain information. Choosing not to provide required information may limit your ability to access or use certain features.

2. Information Collected Automatically (Usage Data)

We automatically collect “Usage Data” using cookies and similar tracking technologies, such as:

  • Cookies

  • Pixels

  • Web beacons

  • Software development kits

  • Third-party tracking libraries

Usage Data may include:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Pages viewed

  • Time spent on the Site

  • Interaction data

  • Referring URLs

We may allow third-party partners to use tracking technologies to tailor advertising and personalize your experience.

Your browser may allow you to block or delete cookies; however, doing so may affect Site functionality.

For Shopify-related cookie tracking details, visit: https://www.shopify.com/legal/cookies

3. Information We Obtain From Third Parties

We may receive information about you from:

  • Service providers such as Shopify (Site hosting, checkout, analytics)

  • Payment processors (billing details, payment confirmations)

  • Marketing and advertising partners

  • Shipping and fulfillment providers

We treat third-party information according to this Privacy Policy.
We are not responsible for the accuracy of data provided by third parties or their own privacy practices.

How We Use Your Personal Information

We may use your Personal Information for:

Providing Products & Services

Including order fulfillment, account creation, shipping, returns, exchanges, customer support, and notifications.

Marketing & Advertising

Including promotional emails or text messages (if opted-in).
You may opt out at any time.

Providing your phone number constitutes express consent to receive SMS messages.
Providing your email constitutes express consent to receive marketing emails.

Security & Fraud Prevention

Detecting and preventing fraud, abuse, or unauthorized access.

Communications

Responding to inquiries, service notices, updates to policies, or customer experience improvements.

How We Disclose Personal Information

We may disclose Personal Information to third parties under the following circumstances:

1. Service Providers

Including:

  • Shopify (storefront, checkout, analytics)

  • Payment processors

  • Shipping and fulfillment providers

  • Customer service partners

  • IT, cloud storage, and data analytics providers

  • Marketing partners

We share only the information necessary for them to perform their services.

We do not sell, trade, lease, or share mobile or SMS opt-in information with third parties for marketing purposes.

2. With Your Consent

For example:

  • When directing us to ship products

  • When using social media integrations

  • When submitting product reviews

3. Legal or Business Requirements

Including:

  • Compliance with applicable laws

  • Responding to subpoenas or legal requests

  • In connection with mergers, acquisitions, or bankruptcy

  • Protecting our rights and users’ safety

Categories Disclosed (Past 12 Months)

We have disclosed the following categories:

  • Identifiers (name, contact details, account details)

  • Commercial information (orders, shopping activity)

  • Internet activity (Usage Data)

Recipients include:

  • Service providers

  • Fulfillment partners

  • Analytics providers

  • Marketing and advertising providers

We have also "shared" information (as defined by privacy laws) for advertising and marketing purposes.

User-Generated Content

If you post reviews or content publicly on the Site:

  • It becomes public

  • Anyone may view, share, or use it

  • We cannot ensure others respect your privacy

GlowHouse is not responsible for misuse of publicly shared information.

Third-Party Websites and Links

Our Site may contain links to third-party websites.
We are not responsible for the privacy or security practices of those sites.

You should review their privacy policies before providing information.

Children’s Data

The Site is not intended for individuals under age 18.

We do not knowingly collect Personal Information from children under 18.
If we discover such information has been provided, we will delete it.

If you believe we may have information from a child under 18, contact us immediately.

Security and Retention of Your Information

We implement reasonable safeguards to protect your data; however:

  • No system is 100% secure

  • Data transmitted over the internet may not be fully protected

We retain information based on operational needs, legal requirements, and dispute resolution processes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access / Know what information we collect

  • Delete personal information

  • Correct inaccurate information

  • Request a portable copy of your data

  • Opt out of sale/sharing/targeted advertising

  • Restrict processing

  • Withdraw consent

  • Appeal decisions

  • Manage email/SMS communication preferences

You may exercise rights through our Site or by contacting us.

We may request identity verification before fulfilling certain requests.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we process your data, contact us using the information below.
You may also have the right to file a complaint with your regional data protection authority.

International Users

The Site is operated from the United States.
If accessing from outside the U.S., you consent to:

  • The transfer of your data to the U.S.

  • Processing under U.S. privacy laws

Limitation of Liability

By using the Site or providing Personal Information, you release GlowHouse and its service providers from liability for:

  • Loss

  • Injury

  • Damage arising from misuse of your information

  • Improper use by third-party service providers

We cannot guarantee secure transmission or prevent all unauthorized access.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

📧 info@glowhouseco.com